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Tactful AI extends pre-Series A round with investment from former e& CEO Hatem Dowidar to accelerate AI-powered customer experience platform.

PRIVATEOct 20, 2026

Round Type

Pre-Series A

SoftwareArtificial IntelligenceMachine LearningSaaS

Investors

Hatem Dowidar

Description

Egyptian agentic AI startup Tactful AI has secured investment from Hatem Dowidar, former group CEO of e&, as part of an extension of its pre-Series A funding round. The company, which provides a unified customer experience platform for managing customer journeys across multiple touchpoints, was previously backed by Foras AI and M Empire in a $1 million raise in February. Dowidar brings over 25 years of telecoms and technology experience, having led e& as group CEO from 2020 until March 2026. Tactful AI is preparing to launch a next-generation version of its technology that allows enterprises to build and evolve end-to-end CX workflows in-house.

Company Information

Company

Tactful AI

About

Tactful AI is a leading innovator in AI-driven customer experience transformation in the region. The company offers a unified customer experience platform that empowers businesses to enhance customer journeys. Founded by Mohamed Elmasry, Mohammad Hassan, and Sherif Khairallah, it focuses on providing actionable insights to optimize engagement strategies.

Fundz sees it the moment Tactful AI raises, hires an exec or expands, usually minutes after it happens, and tells you who to reach.

Predictive Intelligence
Strategic

ML-powered predictions for Tactful AI's next move

See what Strategic adds

Tactful AI raised. Fundz records a round at a median of 3.6 minutes from the SEC filing, with the decision-maker attached.

145 of these a day, filtered to the companies you pick, with the decision-maker attached.

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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals, including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications, based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include FundzWatch™ for automated website change detection, Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 281,000+ organizations. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.