Forethought Nabs $65M Series C To Improve Customer Service With Ai

Dec 15, 2021•over 3 years ago

Amount Raised

$65

Round Type

series c

Description

In 2018, Forethought, a startup looking to put AI to work across customer service, won the TechCrunch Disrupt Battlefield and soon after landed a $9 million Series A. Well, three years later that company just landed a $65 million Series C, and it’s rolling along.

Company Information

Company

Forethought

About

Well, three years later that company just landed a $65 million Series C, and it’s rolling along. The company has now raised $92 million. He says that the new money should help take advantage of the rapid growth the company has been experiencing. The company now has three main customer service products. The company could move beyond customer service over time, with Nicholas saying the company is looking at adjacent areas like sales. With $65 million, the company can afford to put some R&D resources into other areas, while still contributing to AI research and refining and building on the current customer service focus.

Funding Insights

Based on industry data

Tech investment trends

83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech