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INDUSTRY FIRST

I Qor Welcomes Chris Crowley As New President and CEO

Jan 08, 2024•over 1 year ago

Position

Chief Executive Officer

Company

iQor CXBPO™

Chris Crowley

Fort LauderdaleConsulting

Description

iQor, a managed services provider of customer engagement and business process outsourcing solutions, announced today the appointment of Chris Crowley as President and CEO effective January 2, 2024. Crowley joins iQor after the board of directors retained Heidrick & Struggles to conduct an extensive search following the announcement of former President and CEO Gary Praznik’s retirement.

Company Information

Company

iQor CXBPO™

Location

Fort Lauderdale, Florida, United States

About

iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence.

FundzWatch™ Score

Medium Activity

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Based on hiring data

New executive impact window

87% of new executives make significant technology decisions within first 100 days

Budget influence

C-level executives control 73% of technology spending decisions

Transformation catalyst

65% of new senior hires launch digital transformation initiatives

Vendor review timeline

New executives typically review existing vendors within 6 months