Position
Chief Customer Officer
Company
Gap
San FranciscoManufacturingE CommerceFashionRetailLifestyleDescription
Gap Inc. has appointed Michael Francis as the new chief customer officer for Old Navy and head of marketing shared services. Francis brings extensive experience from several leading brands and will focus on enhancing customer experience and marketing strategies.
Quick answer
Gap Inc. Appoints Michael Francis as Chief Customer Officer of Old Navy (May 6, 2026). Gap is based in San Francisco, California, United States.
- Who is the new Chief Customer Officer at Gap?
- Gap named Michael Francis Chief Customer Officer, announced May 6, 2026.
- What did Gap announce on May 6, 2026?
- Gap Inc. has appointed Michael Francis as the new chief customer officer for Old Navy and head of marketing shared services. Francis brings extensive experience from several leading brands and will focus on enhancing customer experience and marketing strategies.
- What does Gap do?
- Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
- Where is Gap based?
- Gap is based in San Francisco, California, United States.
- Which similar companies made leadership changes around the same time?
- Raymond Lifestyle (May 6, 2026), Marfa Stance (May 29, 2026), Genesco (May 5, 2026) and Godrej Consumer Products (May 7, 2026) also announced leadership changes within 45 days of Gap.
Source: Fundz verified event record.
Other recent leadership changes in E Commerce and Fashion
Executive moves at companies in the same sectors within 45 days, from Fundz verified event records.
- Raymond Lifestyle Limited Appoints Satyaki Ghosh as Chief Executive Officer (May 6, 2026)
- Marfa Stance Appoints Jenna Littler as Chief Executive Officer (May 29, 2026)
- Genesco Appoints Ashley Randolph as Vice President and Chief Accounting Officer (May 5, 2026)
- Godrej Consumer Products Re-appoints Sudhir Sitapati as CEO (May 7, 2026)
- Space NK's Chief Commercial Officer Margaret Mitchell to Depart (May 5, 2026)
- SMCP Appoints Linda Li as President and CEO for North America (May 4, 2026)
Who to call at Gap, and when
A new leader at Gap brings new priorities and often new vendors. The first weeks are when they listen.
- An alert the day Gap raises, hires an executive or expands, scored against what you sell
- The decision-makers there, with verified emails
- Who you already know at Gap, from your own LinkedIn network
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