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Gap Inc. Appoints Michael Francis As Chief Customer Officer of Old Navy

PUBLIC · GAPMay 06, 2026•26 days ago

Position

Chief Customer Officer

Company

Gap

Michael Francis
San FranciscoManufacturingE CommerceFashionRetailLifestyle

Description

Gap Inc. has appointed Michael Francis as the new chief customer officer for Old Navy and head of marketing shared services. Francis brings extensive experience from several leading brands and will focus on enhancing customer experience and marketing strategies.

Company Information

Company

Gap

Location

San Francisco, California, United States

About

Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2023 net sales were $14.9 billion.

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Based on hiring data
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87% of new executives make significant technology decisions within first 100 days
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65% of new senior hires launch digital transformation initiatives
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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals — including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications — based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include FundzWatch™ for automated website change detection, Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 200,000+ companies.