Position
Chief Customer Officer
Company
Exterro
Description
Exterro has announced the appointment of Rick Valentine as its new chief customer officer, reflecting the company’s commitment to delivering an outstanding experience and return on investment to its customers. Valentine brings more than three decades of leadership experience to the CCO position, with expertise in using data mining and analytics to drive best-in-class customer service and retention results.
Executive Insights
Based on hiring dataNew executive impact window
87% of new executives make significant technology decisions within first 100 days
Budget influence
C-level executives control 73% of technology spending decisions
Transformation catalyst
65% of new senior hires launch digital transformation initiatives
Vendor review timeline
New executives typically review existing vendors within 6 months