Position
Chief Customer Officer
Company
Billtrust
Description
Billtrust has appointed Brian Daniell as Chief Customer Officer, who will oversee global customer operations and strategy, reporting to CEO Sunil Rajasekar. Daniell's leadership aims to maximize end-to-end customer experience and accelerate ROI with automated solutions. His extensive experience in supporting and servicing enterprise software solutions makes him an ideal executive for this role.
Executive Insights
Based on hiring dataNew executive impact window
87% of new executives make significant technology decisions within first 100 days
Budget influence
C-level executives control 73% of technology spending decisions
Transformation catalyst
65% of new senior hires launch digital transformation initiatives
Vendor review timeline
New executives typically review existing vendors within 6 months