Capacity
St. Louis, United States · Artificial Intelligence, Data And Analytics, Hardware
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator.
Key facts
- Headquarters
- St. Louis, United States
- Employees
- 18
- Industries
- Artificial Intelligence, Data And Analytics, Hardware
- Status
- Private
- Website
- capacity.com
- Company page
Recent activity at Capacity
- : Capacity Raises Over $54M in Series E to Expand AI-Native Customer Experience Platform.
- : Capacity launched the AI Analytics Assistant to help CX leaders generate insights from interaction data.
- : Capacity acquires DevRefactory for customer experience boost
- : Capacity acquires Lang.ai to enhance AI analytics
- : Capacity acquires Zürich-based Starmind for AI growth
- : Capacity LLC Appoints Shatabdi Sharma as Chief Information Officer
- : Capacity acquires Creovai for enhanced AI solutions
- : AI Software
- : AI Software
- : Capacity raised $92 million in investments to support growth and product innovation for its AI-powered support automation platform.
Capacity funding history
| Date | Round | Amount |
|---|---|---|
| Sep 2026 | Series E | $54.0M |
| Aug 2025 | Venture | $62.0M |
| Aug 2025 | Venture | $182.4M |
| Aug 2025 | Series D | $92.0M |
| Oct 2024 | Venture | $26.0M |
Leadership
- Shatabdi Sharma, Chief Information Officer
- Marcus Alexander, Chief Financial Officer
- David Karandish, Chief Executive Officer
Verified email and direct lines for Capacity’s decision-makers are on Fundz. See plans
Employee benefit plans
Capacity files 9 employee benefit plans with the U.S. Department of Labor, including a retirement plan. The next plan year renews in Dec 2026.
Capacity in the news
- Capacity Brings Automated Quality Assurance, Multi-Agent Support and Knowledge Orchestration to Voice Offerings - PR Newswire (Aug 20, 2026)
- Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights - PR Newswire (May 26, 2026)
- Data centers drove $6.3B in PJM capacity auction costs: market monitor - Utility Dive (Jul 20, 2026)
- Google to pay SpaceX $920 million a month for compute capacity at xAI data centers - CNBC (Jun 05, 2026)
- How cuts to CDC are dismantling its capacity to protect Americans’ health - The Conversation (Jun 10, 2026)
- Global installed wind energy capacity 2025 - Statista (May 21, 2026)
- 500 Tbps of capacity: 16 years of scaling our global network - Cloudflare Blog (Apr 10, 2026)
- Capacity Acquires Lang.ai, Adding Agentic AI Analytics to Its Support Automation Platform - PR Newswire (Apr 21, 2026)
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About Capacity: questions and answers
What does Capacity do?
Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator.
Where is Capacity headquartered?
Capacity is headquartered in St. Louis, United States.
How many employees does Capacity have?
Capacity has about 18 employees.
Has Capacity raised funding?
Yes. Fundz has recorded 5 funding events for Capacity. The most recent, Series E of $54.0M, was in Sep 2026.
Who leads Capacity?
David Karandish is a Chief Executive Officer at Capacity.
What is the latest news on Capacity?
On Sep 02, 2026, Capacity Raises Over $54M in Series E to Expand AI-Native Customer Experience Platform.
Source: Fundz records from SEC filings, press releases and company announcements. How Fundz measures data accuracy