"The customer support industry has focused a lot on how AI can replicate and replace the work agents do," said Piras Thiyagarajan, chief digital officer at PartnerHero. "We think AI can augment and enhance how humans interact with one another. We will use Summatti's conversation analytics capabilities to expose customer insights and influence business health in a way that hasn't been broadly accessible before."More information about how to get conversation analytics for your business will be coming soon.About SummattiSummatti is an AI-powered conversation analytics platform that empowers CX teams with automated quality assurance and real-time conversation insights.About PartnerHeroPartnerHero is a provider of premium customer operations outsourcing, including customer support, trust & safety, content moderation, and quality assurance. The company has offices in the United States, Honduras, Romania, and the Philippines, and remote employees in dozens of additional countries.SOURCE PartnerHero

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Leading customer operations outsourcing innovator PartnerHero (www.partnerhero.com) has acquired Summatti (www.summatti.com), a conversation intelligence platform for an undisclosed amount.

Partnerhero Acquires Summatti, An Ai-Powered Conversation Analytics Platform

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Partnerhero Acquires Summatti, An Ai-Powered Conversation Analytics Platform

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