logo
logo

Medallia Acquires Mindful, The Global Leader In Contact Center Callback Technology

Aug 23, 2022•about 3 years ago

Acquiring Company

Medallia

Acquired Company

Mindful

PleasantonSoftwareConsumer GoodsCommunity And Lifestyle

Description

Medallia, Inc., the global leader in customer and employee experience, today announced it has closed its acquisition of Mindful.

Company Information

Company

Medallia

Location

Pleasanton, California, United States

About

Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. Medallia’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth.

Related People

Sign in to view contact details

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed