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Medallia Acquires Mindful, The Global Leader In Contact Center Callback Technology

Medallia Acquires Mindful, The Global Leader In Contact Center Callback Technology

08/23/22, 12:04 PM
Location
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Industry
data and analytics
software
consumer goods
community and lifestyle
Medallia, Inc., the global leader in customer and employee experience, today announced it has closed its acquisition of Mindful.

Company Info

Company
Medallia
Location
Pleasanton, California, United States
Company info
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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