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Lightico Acquires Customer Experience Platform Vizolution As Demand Booms For Digital Customer Completion

Jun 12, 2023•about 2 years ago

Acquiring Company

Lightico

Acquired Company

Vizolution

CrmEnterprise SoftwareSaasSoftwareEnterprise SoftwareSaasSoftware

Description

Lightico, market-leading provider of digital customer interactions, today announced its acquisition of Europe's leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. With a robust, combined platform, the company enables businesses to fully engage remotely with their customers through any channel in an automated and mobile-first manner.

Company Information

Company

Lightico

About

Lightico is an award-winning SaaS platform that empowers businesses to accelerate their customer journeys through automated workflows. With the Lightico Compliant Digital Completion PlatformTM, companies leverage no-code workflows to easily collect customer eSignatures, documents, and payments, and authenticate ID in real time -- straight from the customer's smartphone. By unifying the previously siloed steps of customer-facing processes, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates. Hundreds of enterprises, including Fortune 500 companies in highly regulated industries such as finance, insurance, and telecommunications, rely on Lightico to make their customer journeys more efficient, compliant and streamlined.

FundzWatch™ Score

High M&A Activity

M&A Insights

Based on deal data

Integration timeline

70% of M&A integrations take 12-24 months to complete

Tech stack consolidation

83% of merged companies consolidate technology vendors within first year

Post-acquisition investment

Companies increase IT spending by 23% on average after acquisitions

Success factor

M&A deals with strong technology integration plans are 2.5x more likely to succeed