Capacity acquires CereProc and SmartAction to enhance voice and Contact Center capabilities
Acquiring Company
Capacity
Acquired Company
CereProc
University City
EdinburghFort WorthInformation TechnologyHardwareSoftwareData And AnalyticsArtificial IntelligenceArtificial IntelligenceSoftwareDescription
Capacity, an AI-powered support automation platform, has acquired CereProc and SmartAction to significantly expand its voice and Contact Center offerings. With the acquisition, Capacity aims to enhance its tech and talent in order to provide scalable voice and virtual agent solutions, allowing teams to improve customer experiences and meet rising customer expectations.
Quick answer
Capacity is acquiring CereProc and SmartAction, announced July 10, 2024. Capacity is based in University City, Missouri, United States.
- How much did Capacity pay for CereProc?
- The deal value was not disclosed.
- What does Capacity do?
- Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.
- Where are Capacity and CereProc based?
- Capacity is based in University City, Missouri, United States. CereProc is based in Edinburgh, Scotland, United Kingdom.
- Who are the decision-makers at Capacity?
- Fundz holds 1 contact at Capacity. Names and contact details are shown to Fundz members.
Source: Fundz verified event record.
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Frequently asked
Who acquired CereProc?
CereProc was acquired by Capacity, based in University City. The deal was reported on July 10, 2024. Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Capacity is privately held and operates in Information Technology.
When did Capacity acquire CereProc?
Capacity's acquisition of CereProc was reported on July 10, 2024. Capacity, an AI-powered support automation platform, has acquired CereProc and SmartAction to significantly expand its voice and Contact Center offerings. Fundz records the date the transaction was first publicly reported, sourced from filings and company announcements.
What does CereProc do?
CereProc, based in Edinburgh, United Kingdom, is an enabling technology company, creating scalable voices and innovative speech synthesis systems. It is privately held, operating in Artificial Intelligence, and is based in Edinburgh.
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