ユニフォアがActionIQとInfoworksを買収、業界初ゼロデータAIクラウドの提供へ

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Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies. For more information on the news and additional assets, please visit: www.uniphore.com/jacada Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.