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Feature updateOperata launched CX AI Agent Observability, a new control layer for monitoring AI and human agents in customer experiences.

Aug 28, 2026
MelbourneSoftwareArtificial IntelligenceSaaSEnterprise Software

Product Description

Operata announced the launch of expanded CX AI Agent Observability, which serves as a critical control layer to optimize AI and human interactions in delivering customer experiences. The product aims to unify fragmented tech stacks by providing a single record of every customer journey.

Company Information

Company

Operata

Location

Melbourne, Victoria, Australia

About

Operata is a Melbourne-based SaaS startup that focuses on enhancing customer experience in contact centres through advanced visibility and monitoring solutions. Founded in 2019, the company aims to address the challenges posed by the integration of AI agents and human operators in customer service environments. Their platform captures real-time interactions to provide insights into the complexities of multi-platform ecosystems. Operata seeks to redefine contact centre monitoring by emphasizing the importance of CX observability.

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Fundz sees it the moment Operata ships something new, hires an exec or expands, usually minutes after it happens, and tells you who to reach.

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Operata shipped something new. Fundz reads product launches, trademark filings and hiring together.

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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals, including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications, based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 281,000+ organizations. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.