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Coval launches self-improving voice agents powered by Phonely’s new Alma model to enhance customer interactions.

Sep 03, 2026
San FranciscoSoftwareArtificial IntelligenceSaasMessagingMachine LearningNatural Language Processing

Product Description

Coval has announced the launch of self-improving voice agents that use feedback loops to continuously enhance performance in real-time customer interactions, developed in collaboration with Phonely.

Company Information

Company

Coval

Location

San Francisco, California, United States

About

Coval is a San Francisco-based provider of an evaluation platform for voice AI. The company offers a simulation, observability, and labeling platform for AI voice and chat agents, automating voice AI agent testing to improve evaluation accuracy. Its solution allows enterprises to scale voice and chat AI agents efficiently. Coval's platform is utilized by companies like Zoom and over 60 other enterprises.

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