Scala raises $8.5M in Seed funding to revolutionize contact centers with AI, co-led by Madrona and FUSE.
PRIVATEFeb 11, 2026
Amount Raised
$8.5 Million
Round Type
Seed
BellevueSoftwareArtificial Intelligence
Investors
MadronaFuse
Description
Scala has launched from stealth with $8.5 million in funding to develop an operational intelligence platform for contact centers. This Seed round was co-led by Madrona and FUSE. The platform aims to provide a unified layer of operational intelligence to improve efficiency in hybrid environments. Scala's solution addresses the growing complexity faced by customer experience leaders in managing data and workflows.
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Company Information
Company
Scala
Location
Bellevue, Washington, United States
About
Scala is the first operational intelligence platform built for modern contact center and customer experience operations. The company helps organizations understand how their CX operations behave across systems, channels, human agents, and AI. Scala was designed to address the growing complexity of running large-scale service organizations. With a focus on providing a unified operational intelligence layer, Scala enables leaders to act deliberately in hybrid environments of people and AI.
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BellevueSoftwareArtificial Intelligence