Polyai Lands $40M To Handle Contact Center Calls Automatically
09/07/22, 11:03 AM
Location
londonMoney raised
$40 million
Industry
artificial intelligence
Is it possible to build a voice assistant for the call center that can pick up on indirect questions to figure out the best time to hand calls over to a human? That depends on how high the bar’s set. Generally speaking, customers don’t look forward to any automated experiences over the phone, which means voice assistants have to go the extra mile to create goodwill. One 2019 survey found that 88% of people prefer speaking to a live service agent instead of navigating an automated system.
Company Info
Location
waterhouse square 138
london, england, united kingdom
Additional Info
PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.