Berlin-based Parloa has raised $350 million in Series D funding, reaching a valuation of $3 billion, led by General Catalyst with participation from EQT Ventures and others.
PRIVATEJan 15, 2026
Amount Raised
$350 Million
Round Type
Series D
BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service
Parloa has successfully secured $350 million in Series D funding, tripling its valuation to $3 billion within just eight months. The round was led by General Catalyst, along with participation from EQT Ventures, Altimeter Capital, Durable Capital, and Mosaic Ventures. This funding will help Parloa enhance its customer service AI solutions and compete in a rapidly growing market. The company's innovative approach aims to replace traditional human customer service roles with AI technology.
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Company Information
Company
Parloa
Location
Berlin, Berlin, Germany
About
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
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BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service