Parloa raises $120M in Series C funding led by Durable Capital Partners, Altimeter Capital, and General Catalyst to enhance its Agentic AI platform and achieve unicorn status.
PRIVATEMay 06, 2025
Amount Raised
$120 Million
Round Type
Series C
BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service
Investors
Mosaic VenturesSenovoEQT VenturesRPT CapitalDurable Capital PartnersAltimeter CapitalGeneral Catalyst
Description
Parloa has secured $120 million in Series C funding, bringing its valuation to $1 billion. The round was led by Durable Capital Partners, Altimeter Capital, and General Catalyst with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures. Founded in 2018, Parloa is focused on transforming customer service with innovative AI solutions. This funding will accelerate their mission to improve customer interactions through AI.
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Company Information
Company
Parloa
Location
Berlin, Berlin, Germany
About
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
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BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service