Parloa Raises $21M To Add A Little Automation To Contact Centers
PRIVATEMar 30, 2023
Amount Raised
$21 Million
Round Type
Funding Round
BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service
Investors
SenovoNewionEQT VenturesParloa
Description
It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021.
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Company Information
Company
Parloa
Location
Berlin, Berlin, Germany
About
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
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BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service