Operata has raised $11 million in Series A funding led by Tidal Ventures to enhance AI-powered contact center monitoring and reach a $100 million valuation.
Flying Fox VenturesGlitch CapitalGhost VCBlack Nova Venture CapitalTidal Ventures
Description
Operata has secured $11 million in Series A funding, boosting its valuation to $100 million. The round was led by Tidal Ventures, with participation from Glitch Capital, Ghost VC, Black Nova Venture Capital, and Flying Fox Ventures. Founded in 2019, Operata operates primarily from the US, focusing on AI observability in contact centers. The funding will aid in addressing the visibility gap caused by the integration of AI into customer interactions.
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Company Information
Company
Operata
Location
Melbourne, Victoria, Australia
About
Operata is a Melbourne-based SaaS startup that focuses on enhancing customer experience in contact centres through advanced visibility and monitoring solutions. Founded in 2019, the company aims to address the challenges posed by the integration of AI agents and human operators in customer service environments. Their platform captures real-time interactions to provide insights into the complexities of multi-platform ecosystems. Operata seeks to redefine contact centre monitoring by emphasizing the importance of CX observability.
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MelbourneSoftwareArtificial IntelligenceEnterprise SoftwareSaaS