Neuron7 Raises $10M To Help Customer Service Agents Find Solutions
PRIVATEJun 21, 2022
Amount Raised
$10 Million
Round Type
Funding Round
Santa ClaraInformation TechnologySoftwareData And AnalyticsScience And EngineeringArtificial IntelligenceInternet ServicesPrivacy And Security
Description
In the customer service arena in particular, enterprises are facing a historic labor shortage. Owing to burnout, flexibility, and customer satisfaction challenges, agents are quitting at a faster rate than in the past — a problematic trend in a high-turnover industry. According to a February 2022 Salesforce report, 71% of customer service agents have considered leaving their job in the past six months. The impact is becoming clear
Company Information
Company
Neuron7.ai
Location
Santa Clara, California, United States
About
Neuron7.ai helps enterprises make accurate service decisions, at scale. Our AI-driven service intelligence platform delivers service predictions in seconds by ingesting and analyzing signals across structured and unstructured enterprise data, as well as input from top experts. In complex service environments such as high-tech devices, manufacturing and medical devices, Neuron7.ai helps service leaders deliver on crucial metrics like first call resolution, turn-around-time, and service margins.
Fundz sees it the moment Neuron7.ai raises, hires an exec or expands, usually minutes after it happens, and tells you who to reach.
Santa ClaraInformation TechnologySoftwareData And AnalyticsScience And EngineeringArtificial IntelligenceInternet ServicesPrivacy And Security