Lace AI raises $14M to enhance customer service with AI technology. Founded by ex-Meta engineer Boris Valkov, the funding will help improve call conversion rates in home services.

Apr 22, 2025•8 months ago

Amount Raised

$14 Million

Round Type

Seed

Mountain ViewMachine LearningArtificial IntelligenceSoftware

Description

Lace AI has secured $14M to develop its AI-driven customer service software for home service companies. The funding will help the startup enhance its revenue intelligence technology, focusing on improving call conversions. Founded by Boris Valkov, the company works with over 100 businesses in the sector. Lace aims to analyze all calls to detect and capitalize on lost revenue opportunities.

Company Information

Company

Lace AI

Location

Mountain View, California, United States

About

Lace AI is a startup that has developed AI-driven customer service software specifically for home service companies. Founded by ex-Meta engineer Boris Valkov, the company aims to improve call conversion rates and revenue generation through its comprehensive analysis of customer interactions. Lace’s software monitors 100% of incoming calls to detect lost opportunities, making it a unique offering in the market. The company operates on a software-as-a-service model and has seen significant growth since its inception in early 2022.

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83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech

Lace AI raises $14M to enhance customer service with AI technology. Founded by ex-Meta engineer Boris Valkov, the funding will help improve call conversion rates in home services.

Description

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Company Information