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Kapture CX raises $10 million in a pre-series B round led by Bajaj Finserv Ventures to enhance its AI capabilities and expand its customer base.

PRIVATEJun 30, 2026•about 1 month ago

Amount Raised

$10 Million

Round Type

Series B

BengaluruSoftwareSaasEnterprise SoftwareCrmMessaging

Investors

India AlternativesCactus Venture PartnersBajaj Finserv Ventures

Description

Bengaluru-based Kapture CX, which offers an AI-powered customer experience platform, has raised $10 million in a pre-series B round led by Bajaj Finserv Ventures. Also participating were existing investors Cactus Venture Partners and India Alternatives. The fresh capital will help the company deepen its AI capabilities. Additionally, Kapture CX aims to expand its enterprise customer base in global markets.

Company Information

Company

Kapture CX

Location

Bengaluru, Karnataka, India

About

Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued.

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Funding Insights

Based on industry data
Timeline to next round
Series B companies typically work for 15-20 months before raising new capital
Growth expectations
Series B companies are expected to scale rapidly and expand market reach
VC-backed spending patterns
VC-backed companies spend 89% more on sales and 100% more on marketing than bootstrapped peers
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech

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