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Genesys announces $1.5 billion funding from Salesforce and ServiceNow to enhance AI customer experience orchestration.

PRIVATEJul 31, 2025•11 months ago

Amount Raised

$1.5 Billion

San FranciscoSoftware Developmentinformation technology & services

Investors

Service NowSalesforce

Description

Genesys has secured $1.5 billion in investments from Salesforce and ServiceNow to strengthen its customer experience platform. The funds will be used to repurchase shares from existing equity holders. This partnership signifies Genesys' enhanced role in the AI-powered customer experience landscape. The company's growth reflects a 35% increase year-over-year in annual recurring revenue.

Company Information

Company

Genesys

Location

1302 El Camino Real

San Francisco, California, United States

About

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Funding Insights

Based on industry data
VC-backed spending patterns
VC-backed companies spend 89% more on sales and 100% more on marketing than bootstrapped peers

Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals — including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications — based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include FundzWatch™ for automated website change detection, Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 200,000+ companies. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.

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