Frame Ai Raises $7.6 Million For Its Ai-Driven Customer Intelligence Platform

Nov 30, 2022•over 2 years ago

Amount Raised

$7.6 Million

New YorkCrmCall CenterCustomer ServiceMachine LearningSaasArtificial IntelligenceSoftwareAnalytics

Investors

Value Stream VenturesVelvet Sea VenturesG20 Ventures

Description

Frame AI, the leading AI-driven platform for Customer Intelligence, announced today that it has raised $7.6M in funding to accelerate growth. The oversubscribed round was led by existing investors G20 Ventures with participation from FirstMark and Greycroft, and attracted majority participation from new institutional investors Velvet Sea Ventures and ValueStream Ventures, and strategic investors Twilio ($TWLO) and LiveRamp ($RAMP). The new funding will be used to expand sales, and to deepen Frame’s differentiated capabilities in combining natural language and event data to better understand customer journeys.

Company Information

Company

Frame AI

Location

New York, United States

About

Frame AI is a next-generation Customer Intelligence system that uses AI to estimate costs and predict revenue outcomes associated with complex customer interactions. By consolidating and enriching data across helpdesk, call center, CRM, and other channels, the company helps Support, Product, and Revenue leaders reduce costs and improve outcomes from their existing customer operations. Frame is based in New York City and is hiring both locally and remotely across multiple functions to accelerate its growth.

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Funding Insights

Based on industry data

VC-backed spending patterns

VC-backed companies spend 89% more on sales and 100% more on marketing than bootstrapped peers