Fundz

Evaluagent Raises $20M To Build Out Software That Evaluates Call Center Agents

PRIVATEJun 23, 2023

Amount Raised

$20 Million

Round Type

Funding Round

MiddlesbroughQuality AssuranceCall Center

Description

After spending more than a decade in the customer experience industry, three friends, Jaime Scott, Michelle Dinsmore and Alex Richards, decided to launch their own company, EvaluAgent, to develop quality assurance testing software for contact centers.

Quick answer

EvaluAgent raised $20 Million in a Funding Round round, dated June 23, 2023. EvaluAgent is based in Middlesbrough, England, United Kingdom.

How much did EvaluAgent raise?
EvaluAgent raised $20 Million in a Funding Round round on June 23, 2023.
What does EvaluAgent do?
After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of..
Where is EvaluAgent based and how big is it?
EvaluAgent is based in Middlesbrough, England, United Kingdom.
Who are the decision-makers at EvaluAgent?
Fundz holds 1 contact at EvaluAgent. Names and contact details are shown to Fundz members.

Source: Fundz verified event record.

Who else raised in Quality Assurance and Call Center around the same time

Companies in the same sectors as EvaluAgent that raised within 45 days of this round, from Fundz verified event records.

  • Zeliq raised $5.4M (Funding Round) on May 31, 2023.

Who to call at EvaluAgent, and when

A new round usually means EvaluAgent is about to hire and buy. The teams that reach out first get the meeting.

  • An alert the day EvaluAgent raises, hires an executive or expands, scored against what you sell
  • The decision-makers there, with verified emails
  • Who you already know at EvaluAgent, from your own LinkedIn network

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Company Information

Company

EvaluAgent

Location

Middlesbrough, England, United Kingdom

About

After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition. We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That’s why we created EvaluAgent; the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience!

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Fundz sees it the moment EvaluAgent raises, hires an exec or expands, usually minutes after it happens, and tells you who to reach.

Related People

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EvaluAgent raised. Fundz records a round at a median of 3.6 minutes from the SEC filing, with the decision-maker attached.

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