Aisera Lands $90M To Automate Customer Service Requests With Ai
08/03/22, 12:05 PM
Location
united statesMoney raised
$90 million
Industry
saas
artificial intelligence
software
Aisera, a startup developing what it describes as an “AI-driven” support ticketing system, today announced that it raised $90 million in Series D funding led by Goldman Sachs with participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, Khosla Ventures, First Round Capital and others. CEO Muddu Sudhakar said the new cash will be put toward market expansion and supporting Aisera’s go-to-market strategy, in addition to investing in the company’s product development, R&D, sales and marketing initiatives.
Company Info
Location
united states
Additional Info
Leveraging AI, the platform plugs into existing systems of record, including help desk portals, to respond to incoming inquiries and requests. The platform then cross-references sources like ServiceNow, Salesforce, Oracle, Confluence and SharePoint for customer data to personalize its replies to the request. The platform supposedly recognizes over 70 languages, but does it understand all of those languages equally well? Sudhakar founded Aisera in 2017 alongside Christos Tryfonas, a longtime colleague. For trickier problems, Aisera can provide “next-best action” recommendations to teams as well, improving with each additional data point. Aisera claims to do a lot. “Aisera is unique and differentiated with ontology and taxonomy for each domain and vertical industry … Competition aside, Sudhakar believes Aisera is well-positioned for growth with over 100 customers and close to 80 million users.