Fundz

Aisera Lands $90M To Automate Customer Service Requests With Ai

RECENTLY ACQUIREDAug 03, 2022

Amount Raised

$90 Million

Round Type

Funding Round

United StatesSoftwareArtificial Intelligenceinformation technology & servicesSaaS

Description

Aisera, a startup developing what it describes as an “AI-driven” support ticketing system, today announced that it raised $90 million in Series D funding led by Goldman Sachs with participation from True Ventures, Menlo Ventures, Norwest Venture Partners, Icon Ventures, Khosla Ventures, First Round Capital and others. CEO Muddu Sudhakar said the new cash will be put toward market expansion and supporting Aisera’s go-to-market strategy, in addition to investing in the company’s product development, R&D, sales and marketing initiatives.

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Company Information

Company

Aisera

Location

Bunker Hill Ln

United States

About

Leveraging AI, the platform plugs into existing systems of record, including help desk portals, to respond to incoming inquiries and requests. The platform then cross-references sources like ServiceNow, Salesforce, Oracle, Confluence and SharePoint for customer data to personalize its replies to the request. The platform supposedly recognizes over 70 languages, but does it understand all of those languages equally well? Sudhakar founded Aisera in 2017 alongside Christos Tryfonas, a longtime colleague. For trickier problems, Aisera can provide “next-best action” recommendations to teams as well, improving with each additional data point. Aisera claims to do a lot. “Aisera is unique and differentiated with ontology and taxonomy for each domain and vertical industry … Competition aside, Sudhakar believes Aisera is well-positioned for growth with over 100 customers and close to 80 million users.

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Aisera raised. Fundz records a round at a median of 3.6 minutes from the SEC filing, with the decision-maker attached.

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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals, including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications, based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include FundzWatch™ for automated website change detection, Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 281,000+ organizations. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.