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TTEC Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure.

Aug 22, 2026•about 3 hours ago

Contract Type

contract

AustinInformation TechnologySoftwareArtificial IntelligenceConsulting

Description

TTEC Government Solutions has secured a one-year, $21 million contract with the IRS to enhance their contact center infrastructure. This agreement positions TTEC as a prime contractor responsible for modernizing the technology that supports one of the nation’s largest taxpayer contact center environments.

Company Information

Company

TTEC Holdings

Location

Austin, Texas, United States

About

TTEC Holdings, Inc. is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. The company's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client NPS scores across the globe.

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