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Parloa partners with SAP to enhance customer interactions through AI integration.
May 12, 2026
Contract Type
partnership
BerlinSoftwareArtificial IntelligenceMachine LearningNatural Language ProcessingCall CenterCustomer Service
Description
Parloa has announced a partnership with SAP to integrate AI agents into SAP Service Cloud, aiming to revolutionize customer experience. This collaboration follows SAP's strategic investment in Parloa and focuses on delivering deeper product integrations and improved service processes.
Company Information
Company
Parloa
Location
Berlin, Berlin, Germany
About
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.