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NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfillment Across the Enterprise

May 08, 2025

Contract Type

partnership

Ra'ananaManufacturingSoftwareArtificial IntelligenceAnalyticsBuilding Maintenance

Description

NICE and ServiceNow have announced a strategic partnership to deliver end-to-end, fully automated customer service fulfillment. By combining industry-leading AI capabilities, the partnership aims to eliminate operational silos and transform fragmented customer journeys into cohesive, satisfying experiences.

Company Information

Company

Nice

Location

Ra'anana, Center District, Israel

About

Nice is a global provider of Home and Building Management solutions, focusing on delivering integrated and unified solutions to partners and end users.

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Agreement Insights

What this usually means
Strategic partnership established
Partnership agreements typically involve technology integration and joint go-to-market strategies

Nice signed a new agreement. Fundz surfaces partnerships and contracts as they are announced.

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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals, including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications, based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 281,000+ organizations. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.