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CMA CGM and Mistral AI Partner to Enhance Customer Service in Shipping and Logistics

Apr 06, 2025about 1 year ago

Contract Type

partnership

MarseilleTransportationSupply Chain ManagementLogistics

Description

Shipping giant CMA CGM and tech startup Mistral AI have announced a five-year partnership with a focus on customer service in shipping and logistics. The partnership, valued at 100 million euros and bringing CMA CGM's AI-related spending to 500 million euros, aims to achieve rapid productivity gains and slash response times for customer advisers receiving 1 million emails a week.

Company Information

Company

CMA CGM

Location

Marseille, Provence-Alpes-Côte d'Azur, France

About

Led by Rodolphe Saadé, the CMA CGM Group, a global player in sea, land, air and logistics solutions, serves more than 420 ports around the world across 5 continents, with a fleet of around 623 vessels. The Group transported 21.7 million TEU containers (twenty-foot equivalent units) in 2022. With its subsidiary CEVA Logistics, a global logistics player which transported 522,000 tonnes of air cargo and more than 22 million shipments of inland freight, and its air cargo division CMA CGM AIR CARGO, the CMA CGM Group is constantly innovating to provide customers a comprehensive and increasingly efficient offering, thanks to new shipping, inland, air freight and logistics solutions. Firmly committed to the energy transition in shipping and a pioneer in its use of alternative fuels, the CMA CGM Group has set a Net Zero-Carbon target for 2050. Each year, via the CMA CGM Foundation, the Group supports thousands of children as part of its efforts to promote education for all and equal opportunities. The CMA CGM Foundation also intervenes in humanitarian crises requiring an emergency response by calling on the Group's shipping and logistics expertise to deliver humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs 155,000 people worldwide, including nearly 4,000 in Marseille where its head office is located.

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