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Broadvoice Forms Strategic Partnership with CommunityWFM for Workforce Management Integration

Oct 16, 2024

Contract Type

partnership

NorthridgeInformation TechnologyHardwareVoipCall CenterTelecommunications

Description

Broadvoice has announced a strategic partnership with CommunityWFM, a premier workforce management software solutions provider. This partnership will integrate CommunityWFM's Enterprise and Essentials products directly into Broadvoice's suite of dynamic contact center and customer experience products, driving additional value for their customers.

Company Information

Company

Broadvoice | GoContact

Location

Northridge, California, United States

About

Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms.

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Predictive Intelligence
Strategic

ML-powered predictions for Broadvoice | GoContact's next move

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Agreement Insights

What this usually means
Strategic partnership established
Partnership agreements typically involve technology integration and joint go-to-market strategies

Broadvoice | GoContact signed a new agreement. Fundz surfaces partnerships and contracts as they are announced.

145 of these a day, filtered to the companies you pick, with the decision-maker attached.

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Fundz is a real-time business intelligence platform powered by agentic AI that proactively delivers personalized daily signals, including funding rounds, executive changes, M&A activity, 13F institutional filings, SEC 8-K events, investor activity, and website modifications, based on each user's watchlist and ICP. A trusted data source at firms such as BlackRock, Oracle, Kleiner Perkins, LinkedIn, HubSpot, and Cloudflare, Fundz democratizes the institutional-grade intelligence that previously required a PitchBook or Bloomberg terminal. Features include FundzWatch™ for automated website change detection, Daily Briefing for AI-powered daily briefings, and unified cross-signal alerts across 281,000+ organizations. Developers and data teams can access these signals programmatically via the Fundz Funding Data API, with transparent published pricing.