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Uniphore Acquires Uk-Based Red Box

Feb 02, 2023•almost 3 years ago

Acquiring Company

Uniphore

Acquired Company

redbox+

Palo Altoinformation technology & servicesArtificial IntelligenceInformation TechnologySoftware

Description

Uniphore, a leader in conversational AI and automation today announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations.

Company Information

Company

Uniphore

Location

1001 PAGE MILL RD

Palo Alto, California, United States

About

Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies. For more information on the news and additional assets, please visit: www.uniphore.com/jacada Follow our blog and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed