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Mci Bpo Announces The Acquisition Of Guthy-Renker’S Contact Center Service Operations; Appoints Greg Thomas As President & Coo

Feb 20, 2023over 2 years ago

Acquiring Company

MCI

Acquired Company

Contact Center Service Operations

VoipOutsourcingCall CenterHardwareConsultingInformation Technology

Description

MCI is proud to announce the acquisition of OceanX LLC, a wholly owned subsidiary of Guthy-Renker Ventures LLC. OceanX provided contact center technology, services, and brand reputation management for some of the most recognizable brands in the world, including Guthy-Renker-owned brands, as well as brands distributed by a number of Guthy-Renker’s affiliated companies and partnerships.

Company Information

Company

MCI

About

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), Cloud Hosting, Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, Voice Over Internet Protocol (VoIP), and Technology Services, to mid-market, Federal & enterprise partners. MCI has almost 5,000 talented individuals with 300+ diverse North American client partners across the following MCI brands: GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI BPO, MCI BPOaaS, MCI Federal Services (MFS), Teletechnology, The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). MCI's and its subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 18 times, respectively. MCI has over twenty customer contact management centers, IT services, and business process outsourcing service delivery facilities in the USA, Canada, Asia, Mexico, and Central America For more information on our services, please contact us at: http://www.mci.world/contact To Contact MCI PR Dept: info@mci.world A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6ef1ac33-9574-4e6e-b654-b6143cb8fa5d

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed