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Five9 to acquire Level AI for $325M in cash

PUBLIC · FIVNNov 07, 2026

Acquiring Company

Five9

Acquired Company

Level AI

San RamonMountain ViewInformation TechnologySoftwareSaaSEnterprise SoftwareFinancial ServicesSoftwareHealth Care

Description

Five9 has agreed to acquire Level AI, an AI-native customer experience platform, for about US$325 million in cash. The transaction is intended to strengthen Five9's AI tools for agent assistance and automation across customer contact channels. Level AI's technology is expected to be integrated into Five9's contact center offering.

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Company Information

Company

Five9

Location

3001 Bishop Drive

San Ramon, California, United States

About

Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.

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Frequently asked

Who acquired Level AI?

Level AI was acquired by Five9, based in San Ramon. The deal was reported on November 7, 2026. Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. Five9 is publicly traded (FIVN) and operates in Information Technology.

When did Five9 acquire Level AI?

Five9's acquisition of Level AI was reported on November 7, 2026. Five9 has agreed to acquire Level AI, an AI-native customer experience platform, for about US$325 million in cash. The transaction is intended to strengthen Five9's AI tools for agent assistance and automation across customer contact channels. Fundz records the date the transaction was first publicly reported, sourced from filings and company announcements.

What does Level AI do?

Level AI is at the forefront of revolutionizing customer service operations with advanced artificial intelligence solutions. It is privately held, operating in Financial Services, and is based in Mountain View.

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