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Teleperformance completes acquisition of ZP Better Together to expand linguistic and technological solutions for the deaf and hard of hearing

PRIVATEFeb 05, 2025•over 1 year ago

Acquiring Company

TP

Acquired Company

ZP Better Together

ParisAustinConsultingSoftware

Description

Teleperformance, a global leader in business services and digital solutions, has finalized the acquisition of ZP Better Together, a rapidly growing leader in linguistic solutions and technological platforms for the deaf and hard of hearing community in the United States. This acquisition enhances Teleperformance's offerings in linguistic services and technological solutions, reinforcing its commitment to address the needs of the deaf and hard of hearing community.

Company Information

Company

TP

Location

Paris, Ile De France, France

About

Teleperformance is a global leader in digital business services that blends advanced technology with human empathy to enhance customer care. The company's service portfolio includes front office customer care, back-office functions, operations consulting, and high-value digital transformation services. Teleperformance operates in close to 100 countries and has a strong commitment to corporate social responsibility. In 2023, the company reported consolidated revenue of €8,345 million.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed

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