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MAI strengthens its southern footprint with the acquisition of Quality Voices, LLC

May 01, 2024•over 1 year ago

Acquiring Company

MAI

Acquired Company

Quality Voices

ElginJonesboroCall CenterCall CenterCustomer ServiceHardware

Description

MAI, a Chicago-based 3PL company, has acquired Quality Voices, LLC, a call center operator based in Jonesboro, Arkansas. This strategic acquisition fortifies MAI Voice’s footprint in the southern United States and enhances its service offerings with political and non-profit expertise, reinforcing MAI’s commitment to delivering high-quality, innovative services and support for the best customer results.

Company Information

Company

MAI

Location

Elgin, Illinois, United States

About

MAI is a Chicago-based 3PL company specializing in warehousing, fulfillment, and omnichannel contact services. Established in 1981, MAI provides value-added solutions designed to help companies build and maintain relationships with their customers. MAI’s mission is to deliver cost-effective warehouse/fulfillment and contact center solutions built around proven best practices and tailor them to meet specific client business objectives.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed