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SupportLogic acquires xFind to enhance support experience with precision answer engine

Aug 01, 2024•over 1 year ago

Acquiring Company

SupportLogic

Acquired Company

xFind

San JoseTel AvivSoftwareAnalyticsSoftware

Description

SupportLogic, the leader in Support Experience (SX) management and post-sales CX observability, has acquired xFind, a pioneer in precision-guided RAG knowledge technology. By integrating xFind's technology into its SX management platform, SupportLogic aims to provide end-customers with the right answers more quickly and accurately, thus significantly improving the support experience.

Company Information

Company

SupportLogic

Location

San Jose, California, United States

About

SupportLogic delivers the world's first support experience (SX) management platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed