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Salesforce to acquire Listen Labs for $2B

PUBLIC · CRMSep 09, 2026about 2 hours ago

Acquiring Company

Salesforce

Acquired Company

Listen Labs

San FranciscoInformation TechnologySoftwareConstructioninformation technology & services

Description

Salesforce Inc. is reportedly in talks to acquire AI research firm Listen Labs for approximately $2 billion. The acquisition, if finalized, would enhance Salesforce's AI capabilities within its customer relationship management tools. Listen Labs specializes in providing AI-driven insights for market and customer research. Negotiations are ongoing, and terms may still change as discussions progress.

Company Information

Company

Salesforce

Location

415 Mission Street

San Francisco, California, United States

About

Salesforce CRM is a global leader in customer relationship management software. The company provides cloud-based solutions that optimize customer interactions and enhance business performance. Salesforce is known for its innovative approaches, including artificial intelligence integrations to improve customer engagement.

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Strategic

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed

Frequently asked

Who acquired Listen Labs?

Listen Labs was acquired by Salesforce, based in San Francisco. The deal was reported on September 9, 2026. Salesforce CRM is a global leader in customer relationship management software. The company provides cloud-based solutions that optimize customer interactions and enhance business performance. Salesforce is publicly traded (CRM) and operates in Information Technology.

When did Salesforce acquire Listen Labs?

Salesforce's acquisition of Listen Labs was reported on September 9, 2026. Salesforce Inc. is reportedly in talks to acquire AI research firm Listen Labs for approximately $2 billion. The acquisition, if finalized, would enhance Salesforce's AI capabilities within its customer relationship management tools. Fundz records the date the transaction was first publicly reported, sourced from filings and company announcements.

What does Listen Labs do?

Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports. It is privately held.

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