Zendesk completes acquisition of Ultimate to offer the industry's most advanced AI agents and only complete CX platform for the AI-first era
Acquiring Company
Zendesk
Acquired Company
Ultimate
San Francisco
BerlinSoftwareSaaSMessagingSoftwareArtificial IntelligenceAnalyticsDescription
Zendesk has announced the acquisition of Ultimate, a leading provider of service automation. With this acquisition, Zendesk will deliver the most complete AI offering for customer experience in the market, providing enhanced AI agents that are proactive problem solvers, complementing human expertise. This acquisition reinforces Zendesk's commitment to redefining excellence in customer service and offering the only complete CX platform for the AI-first era.
Quick answer
Zendesk is acquiring Ultimate, announced March 13, 2024. Zendesk is based in San Francisco, California, United States.
- How much did Zendesk pay for Ultimate?
- The deal value was not disclosed.
- What does Zendesk do?
- Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.
- Where are Zendesk and Ultimate based?
- Zendesk is based in San Francisco, California, United States. Ultimate is based in Berlin, Berlin, Germany.
- Who are the decision-makers at Zendesk?
- Fundz holds 2 contacts at Zendesk. Names and contact details are shown to Fundz members.
Source: Fundz verified event record.
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Related People
Frequently asked
Who acquired Ultimate?
Ultimate was acquired by Zendesk, based in San Francisco. The deal was reported on March 13, 2024. Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Zendesk is privately held and operates in Software.
When did Zendesk acquire Ultimate?
Zendesk's acquisition of Ultimate was reported on March 13, 2024. Zendesk has announced the acquisition of Ultimate, a leading provider of service automation. Fundz records the date the transaction was first publicly reported, sourced from filings and company announcements.
What does Ultimate do?
Ultimate is an industry-leading provider of service automation, offering AI agents that automate up to 80 percent of support requests. It is privately held, operating in Software, and is based in Berlin.
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