logo
Intelligence
Tracking
Tools
logo
Intelligence
Tracking
Tools

Zendesk completes acquisition of Ultimate to offer the industry's most advanced AI agents and only complete CX platform for the AI-first era

Mar 13, 2024•almost 2 years ago

Acquiring Company

Zendesk

Acquired Company

Ultimate

San FranciscoBerlinSoftwareArtificial IntelligenceSoftwareAnalytics

Description

Zendesk has announced the acquisition of Ultimate, a leading provider of service automation. With this acquisition, Zendesk will deliver the most complete AI offering for customer experience in the market, providing enhanced AI agents that are proactive problem solvers, complementing human expertise. This acquisition reinforces Zendesk's commitment to redefining excellence in customer service and offering the only complete CX platform for the AI-first era.

Company Information

Company

Zendesk

Location

San Francisco, California, United States

About

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow.

Related People

Sign in to view contact details

Sign in to view contact details

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed