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INDUSTRY FIRST

Data-Driven Maestroqa Raises $25 Million To Help Brands Deliver Better Customer Service

Nov 22, 2021over 3 years ago

Amount Raised

$25 Million

Description

The DIY trend isn't something that's confined to home improvements and upcycling projects. A 2021 Gartner survey found that 71% of the 4,300 customers surveyed - even Boomers - would rather solve their own problems instead of calling customer support. Yet there are some tricky issues that still require an actual human to resolve. For all the benefits of automation, savvy organizations know that putting customers first requires providing easy access to real live agents.

Company Information

Company

Maestro Qa

About

Investing in digital self-serve channels will improve, not hurt, contact center operations.

FundzWatch™ Score

85
Medium Activity

Funding Insights

Based on industry data
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech