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Decagon raises $131M in Series C funding at a $1.5B valuation, co-led by Accel and Andreessen Horowitz, to enhance its AI-driven customer experience solutions.

Jun 23, 2025about 2 months ago

Amount Raised

$131 Million

Round Type

series c

San FranciscoSoftware

Investors

Ribbit CapitalForerunnerAvraBondBain Capital VenturesA*Andreessen Horowitz (Growth Fund)Accel

Description

Decagon, the leader in conversational AI agents for customer experience, announced $131 million in series C funding, increasing its total funding to $231 million after emerging from stealth. The round valued the company at $1.5 billion with significant investor demand. It was co-led by Accel and Andreessen Horowitz, alongside several existing and new investors. Decagon focuses on empowering businesses to enhance customer interactions through innovative AI solutions.

Company Information

Company

Decagon

Location

San Francisco, California, United States

About

Decagon is the leader in AI-powered customer support agents designed to enhance enterprise customer support by automating and resolving inquiries at scale. Decagon’s agents automate repetitive tasks, boost productivity and empower customer support teams to take on more strategic roles. Founded in San Francisco, Decagon is on a mission to shape the future of work by elevating human potential with AI.

FundzWatch™ Score

81
Medium Activity

Related People

Funding Insights

Based on industry data
VC-backed spending patterns
VC-backed companies spend 89% more on sales and 100% more on marketing than bootstrapped peers
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech