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INDUSTRY FIRST

Crescendo raised $50 million in a Series C round led by General Catalyst to disrupt the $741 billion global contact center market.

Oct 03, 2024•11 months ago

Amount Raised

$50 Million

Round Type

series c

San FranciscoInformation Technology

Investors

Strategic AngelsAloricaCelesta CapitalGeneral Catalyst

Description

Crescendo, an AI-driven customer experience platform, has secured $50 million in a Series C funding round. The investment, led by General Catalyst, brings the company's post-funding valuation to $550 million and aims to enhance competition in the contact center industry.

Company Information

Company

Crescendo

Location

San Francisco, California, United States

About

Crescendo is the creator of the first augmented-AI customer experience (CX) platform, which delivers unrivaled accuracy and quality using humans-in-the-loop. The company has already scaled its operations to six continents by acquiring PartnerHero, a leading customer operations outsourcing provider.

Company News

(10 articles)
Tue, 08 Jul 2025 07:00:00 GMT

Crescendo AI Shifts CX From Deflection to Engagement - CRM Buyer

Mon, 16 Dec 2024 08:00:00 GMT

Efficiency Meets Empathy: How AI Is Redefining Customer Service - Forbes

Wed, 16 Jul 2025 07:00:00 GMT

Crescendo and Amazon Deliver Breakthrough in Voice AI for Customer Service - Chicago Star Media

Mon, 07 Oct 2024 07:00:00 GMT

SF AI startup eyes Portland office after $50M fundraise - The Business Journals

Mon, 23 Jun 2025 07:00:00 GMT

Echo Chamber Jailbreak Tricks LLMs Like OpenAI and Google into Generating Harmful Content - The Hacker News

Tue, 29 Apr 2025 07:00:00 GMT

Viral Image of Trump as Pope Is AI-Generated - Fact Crescendo Cambodia

Thu, 30 Jan 2025 08:00:00 GMT

Recent Jailbreaks Demonstrate Emerging Threat to DeepSeek - Unit 42

Sat, 04 May 2024 06:04:46 GMT

Crescendo - Crunchbase

Thu, 27 Feb 2025 08:00:00 GMT

Crescendo Lab Expands to Singapore to Revolutionize AI-Powered Conversational Commerce Across Southeast Asia - Media OutReach Newswire

Fri, 07 Feb 2025 08:00:00 GMT

AI Video Falsely Depicts Lightning Strike on White House - Fact Crescendo Cambodia

FundzWatch™ Score

89
Medium Activity

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Funding Insights

Based on industry data
VC-backed spending patterns
VC-backed companies spend 89% more on sales and 100% more on marketing than bootstrapped peers
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech