Usaa Appoints Chief Transformation Officer for the First Time In History

Dec 24, 2023•over 1 year ago

Company

USAA

San AntonioFinancial ServicesGovernment

Description

For the first time in its 101-year history, USAA has a chief transformation officer. Tom Troy, who stepped into the newly created role this fall, calls it a He joins the San Antonio-based insurance and financial services giant after working as president and CEO of AAA-affiliated CSAA Insurance Group in California.

Company Information

Company

USAA

Location

San Antonio, Texas, United States

About

USAA is a leading provider of insurance, banking, and retirement solutions, founded in 1922 by a group of military officers. Serving over 14 million members of the U.S. military, veterans, and their families, USAA is headquartered in San Antonio and operates in eight U.S. cities and three international locations. With more than 38,000 employees worldwide, USAA is also committed to giving back through support of national and local nonprofits focused on military families and community well-being.

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Executive Insights

Based on hiring data

New executive impact window

87% of new executives make significant technology decisions within first 100 days

Budget influence

C-level executives control 73% of technology spending decisions

Transformation catalyst

65% of new senior hires launch digital transformation initiatives

Vendor review timeline

New executives typically review existing vendors within 6 months