the Northridge Group Appoints Joni Arison As President and Chief Executive Officer

Nov 04, 2024•9 months ago

Position

Advisor

Company

The Northridge Group

Jerry Gerami

ChicagoCall CenterConsulting

Description

The Northridge Group announces the appointment of Joni Arison as its new President and Chief Executive Officer, signaling a new era of forward-thinking leadership and increased offerings for their clients. Additionally, Jerry Gerami joins as an Executive Advisor to contribute to the company's path towards offering new cutting-edge client solutions.

Company Information

Company

The Northridge Group

Location

Chicago, Illinois, United States

About

The Northridge Group is an award-winning, women-owned consulting firm that specializes in contact center operations and Customer Experience (CX) solutions. An ESOP-owned company serving Fortune 1000 organizations in the healthcare, finance, telecommunications, retail, energy, transportation, and government sectors, The Northridge Group offers innovative solutions to complex business challenges across four key experiential pillars: Customer Experience, Employee Experience, Operations Experience, and Digital Experience.

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Executive Insights

Based on hiring data

New executive impact window

87% of new executives make significant technology decisions within first 100 days

Budget influence

C-level executives control 73% of technology spending decisions

Transformation catalyst

65% of new senior hires launch digital transformation initiatives

Vendor review timeline

New executives typically review existing vendors within 6 months