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Calabrio Names Dillon Nugent As Chief Marketing Officer

Aug 11, 2023•over 2 years ago

Position

Chief Marketing Officer

Company

Calabrio

Dillon Nugent
Minneapolis

Description

Workforce performance software vendor Calabrio has welcomed Dillon Nugent into its ranks as the new Chief Marketing Officer , marking a significant addition to its leadership team. With over 25 years of experience in various marketing leadership roles, Nugent brings a vast reservoir of expertise in amplifying marketing efforts and facilitating growth strategies within the software-as-a-service sector. This appointment signals a pivotal move for Calabrio, positioning the company for continued expansion in the dynamic landscape of contact centres.

Company Information

Company

Calabrio

Location

Minneapolis, Minnesota, United States

About

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.​ We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching.​ Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

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Executive Insights

Based on hiring data
New executive impact window
87% of new executives make significant technology decisions within first 100 days
Budget influence
C-level executives control 73% of technology spending decisions
Transformation catalyst
65% of new senior hires launch digital transformation initiatives
Vendor review timeline
New executives typically review existing vendors within 6 months