Afiniti Appoints Jerome Kapelus As Chief Executive Officer, Succeeding Hassan Afzal

Feb 10, 2025•6 months ago

Position

Chief Executive Officer

Company

Afiniti

Jerome Kapelus

HamiltonSoftware

Description

Jerome Kapelus, a seasoned operations and financial executive with over 25 years of experience leading, scaling, and transforming high-growth technology companies, has been appointed as the Chief Executive Officer of Afiniti, succeeding Hassan Afzal who will continue to support Afiniti in a strategic advisory role.

Company Information

Company

Afiniti

Location

Hamilton, Pembroke, Bermuda

About

Afiniti uses patented artificial intelligence technology to pair participants in customer interactions based on how well they are likely to interact. Its technology is used globally in the healthcare, telecommunications, travel, hospitality, insurance, and banking industries, and across multiple customer experience channels.

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Executive Insights

Based on hiring data

New executive impact window

87% of new executives make significant technology decisions within first 100 days

Budget influence

C-level executives control 73% of technology spending decisions

Transformation catalyst

65% of new senior hires launch digital transformation initiatives

Vendor review timeline

New executives typically review existing vendors within 6 months