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Leading Bank Awards Verint $11 Million Contract for AI-Powered Agent Copilot Bot

Nov 05, 2024•over 1 year ago

Contract Type

contract

MelvilleInformation TechnologyInternet Services

Description

Verint, The CX Automation Company™, has been awarded an $11 million contract by a leading bank for its AI-powered Agent Copilot Bot. The bot is designed to assist 6,500 agents in their contact center by providing real-time assistance, coaching, and guidance, resulting in estimated annual savings in the tens of millions of dollars.

Company Information

Company

Verint Systems

Location

175 Broadhollow Road

Melville, Saskatchewan, Canada

About

Verint Systems is a technology company providing software solutions for call centers. It focuses on combining analytics and AI to enhance customer experience. Founded several decades ago, it has undergone significant changes, including spin-offs. The company has a development center in Herzliya, Israel.

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