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Fulton Bank Selects NICE CXone Mpower Solutions for Digital Transformation

Dec 11, 2024•over 1 year ago

Contract Type

partnership

LancasterFinancial ServicesFinanceLendingBanking

Description

NICE announced that Fulton Bank is enhancing its digital self-service capabilities and agent augmentation with generative AI by selecting NICE’s Enlighten-powered agent assist and self-service solutions. With this partnership, Fulton Bank aims to improve efficiencies for employees and members, leading to increased customer satisfaction with faster resolutions.

Company Information

Company

Fulton Financial

Location

Lancaster, Pennsylvania, United States

About

Fulton Financial Corporation, a $27 billion Lancaster, Pa.-based financial holding company, has approximately 3,300 employees and operates more than 200 branches in Pennsylvania, Maryland, Delaware, New Jersey and Virginia through Fulton Bank, N.A. Additional information on Fulton Financial Corporation can be found at www.fult.com

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Strategic

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Agreement Insights

Based on industry data
Strategic partnership established
Partnership agreements typically involve technology integration and joint go-to-market strategies
Contract momentum indicator
Companies with recent agreements are 2.3x more likely to make additional purchases within 6 months